Refund and Return Policy

Last updated: August 5, 2026

This policy applies to purchases made from Little Roar through littleroar.shop. Nothing in this policy limits mandatory consumer rights under applicable law.

EU right of withdrawal

If you are a consumer in the European Union, you generally have 14 days to withdraw from an online purchase without giving a reason. For goods, this period normally begins when you, or a person designated by you other than the carrier, receives the goods. If one order is delivered in several shipments, the period normally begins when the final item is received.

To withdraw, email lamartibusiness@gmail.com before the 14-day period expires. Include your order number and a clear statement that you wish to withdraw. We will provide the return instructions and the appropriate return address. Do not send a return to our business address unless we expressly instruct you to do so. You must send the goods back without undue delay and no later than 14 days after informing us of your withdrawal.

Return condition

You may inspect the product as you would in a physical shop. Returned goods should be complete and, where reasonably possible, include their original packaging and accessories. You may be responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Return shipping

For a change-of-mind withdrawal, you are responsible for the direct cost of returning the goods unless we agree otherwise. If a product is faulty, damaged on arrival, materially different from what was ordered, or sent incorrectly, Little Roar will provide the remedy required by law and cover reasonable return costs where required. Contact us before returning a faulty or incorrect item.

Refunds

For a valid withdrawal, we will reimburse the payments received for the returned goods, including the cost of the least expensive standard delivery option offered for the original order. Additional costs resulting from your choice of a more expensive delivery method are not refundable unless required by law.

Refunds are made using the original payment method unless you expressly agree otherwise. We will process the refund without undue delay and no later than 14 days after being informed of your withdrawal. We may withhold reimbursement until we have received the goods or you provide evidence that you sent them back, whichever occurs first.

Damaged, faulty, missing, or incorrect items

Inspect your order after delivery. If an item is damaged, defective, missing, or incorrect, email lamartibusiness@gmail.com as soon as reasonably possible with your order number, a description of the issue, and photographs where useful. Do not discard the product or packaging before receiving instructions.

Exceptions

The right of withdrawal may not apply to goods made to your specifications or clearly personalized, sealed goods that are not suitable for return for health-protection or hygiene reasons after being unsealed, or other statutory exceptions. An exception is applied only where permitted by law and relevant to the product purchased.

Legal guarantee

EU consumers benefit from a minimum two-year legal guarantee for goods that are faulty or do not conform to the contract. Depending on the circumstances and applicable law, you may be entitled to repair, replacement, a price reduction, or cancellation and reimbursement. These rights are separate from the 14-day withdrawal right.

Contact

Little Roar
Avenue de Versailles 144
1120, Belgium
Email: lamartibusiness@gmail.com